Do you sometimes wonder whether your emails are hitting the mark? Do they encourage a positive response or do you get an answer you’d not expected? Often, we employ irritating phrases in our emails inadvertently. Email communication is a minefield because you don’t see how people are reacting

If you’ve sent a well-intentioned email that elicited a curt response, you may well guilty of this common pitfall. From “as you are aware” to “please advise”, email exchanges can be a social puzzle, where using the wrong word or phrase at the wrong moment can easily cause offence or annoyance…

Want to know more? Read the full article on BBC Capital – How to avoid writing irritating emails.