100% customer satisfaction – independent CEDEO research 2009
There are more than 8500 commercial training organisations in the Netherlands, offering a wide range of tailored and open courses. CEDEO is specialized in conducting customer satisfaction surveys amongst buying managers to identify which businesses deliver what value.
In Q1 2009, CEDEO was commissioned by The Square Mile to randomly survey our customer base. The results were outstanding - 100% of our clients was satisfied or extremely satisfied with our service. Please find below a brief summary of the results. For a copy of the complete survey, please contact us by phone or email.
| Customer Satisfaction Score | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| Planning | - | - | - | 70% | 20% |
| Training Programme | - | - | - | 80% | 20% |
| Implementation | - | - | - | 40% | 60% |
| Trainers | - | - | - | 30% | 60% |
| Training materials | - | - | - | 70% | 20% |
| Accommodation | - | - | - | - | - |
| Post course care | - | - | - | 80% | 20% |
| Organisation & administration | - | - | - | 60% | 40% |
| Customer Contact | - | - | 10% | 40% | 50% |
| Value for Money | - | - | - | 50% | 30% |
| Overall score | - | - | - | 20% | 80% |
1 = extremely dissatisfied
2 = dissatisfied
3 = neutral
4 = satisfied
5 = extremely satisfied
